Effective Date: April 19th, 2016
The following explains privacy and data practices at Upswing International, Inc. ("Upswing"). After you read it, if you have any questions please contact Upswing at email@example.com. We'll be glad to help.
- The Organization Which Collects Information
- The Information We Collect and Use
- Retention of Personal Information
- Information Sharing and Disclosure
- Communications From the site
- Security and Information Protection
- Changes to this Policy
Thank you for visiting our website and using our products and services.
The Organization Which Collects Information
The mission of Upswing and its subsidiary companies is to provide retention services to educational institutions that help more students graduate. We provide an online retention platform that allows Upswing's network of Coaches as well as institution-specific team Members and Students to connect for communication, interaction, Coaching, ratings, and referrals via the Upswing Site, which may occur via instant messaging, video chat, voice calls, messaging, document sharing and collaboration, and whiteboard use
Our products and services include the Upswing Virtual Learning Center. We operate the website (the "Site") located at:
Through these sites, we not only provide key live instruction, but also impactful data and analytics that colleges and institutions can use to retain more students, and eventually pass out more graduation gowns.
The Information We Collect and Use
We refer to the above products and services, as well as any of our other current or future products and services, collectively as the "Service." Any personally-identifiable information provided to us through the Service will be retained and used solely for the purposes of fulfilling your request for information, fulfilling a request, either by you or (if you are a Student) your institution through a Site or Service feature, performing and carrying out the Terms of the Service, performing or improving our Service, developing a new Service or communicating with you as a user of Upswing's services.
Registration for the Service may not be required to simply view a Site. If you are desire to be an Upswing Coach and elect to register for a Service, Upswing asks you for information that enables us to provide the Service. If you are a Student at a participating Institution, your Institution may have already provided Upswing information on your behalf. Only information permissible via the Family Educational Rights and Privacy Act of 1974 (FERPA) has been supplied on your behalf.
Service Usage Information
From time to time, we may collect general, non-identifiable personal, statistical information from the use of the site and the Service. We collect this information through "Coach reporting forms", "Student reporting forms", and technologies such as "cookies" and "IP addresses", which are discussed in greater detail below. We may also group this information into aggregate data in order to provide member Institutions information that helps them craft better retention strategies, or in response to a government request. However, please be assured that this aggregate data will in no way personally identify you, other list members or any other visitors to the site.
We may store your personal information along with your files and data on a third party server such as Amazon Web Services; or we may use a third party analytics tool to learn how you are using our site.
In cases where you use a mobile device to access our site, we may receive information about the location of your device. In some cases, even if you are not using a mobile device, information about your general location may be discernable from your device's IP address or the URLs we receive. If you access or use our site or Services with your mobile telephone, we may collect your telephone number.
In addition to cookies, we may also use clear gifs, web beacons and third party cookies to improve the performance of our Internet site, provide certain features or to anonymously track usage of our Internet site and track the online activity on our site. We also may use such devices in our html-based emails to track the usage of these emails.
You may stop or restrict the placement of cookies on your computer, including third party cookies, or flush them from your browser by adjusting your web browser preferences. In this case, you may still use our web site, but it may interfere with some of its functionality.
We store information that we collect through cookies and clear gifs to create a "profile" of your preferences. We tie your personal information to information in the profile to provide tailored services or to improve the content of the site for you.
We do not share your personally identifiable profile with unapproved third parties. We undertake to ensure that your personally identifiable information is kept strictly confidential and is not disclosed to third parties without your permission. Details will be used only by our staff and/or approved agents to support the necessary terms and conditions for use of service such as service providers under contract who help with our business operations and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
Retention of Personal Information
Information Sharing and Disclosure
Agents and Third Party Service Providers
Change of Control/Asset Transfer
As the Company develops, we may buy other businesses or their assets or sell all or parts of our business assets. Customer information is generally one of the business assets involved in such transactions. Thus, in the event that the assets of the Company in whole or in parts are acquired by a third-party, customer information, including any visitor information collected through the site or the Service, would be one of the transferred assets. In the event of a corporate change in control or sale of all or parts of our business assets our users will be notified in accordance with the "Changes to this Policy" section of the policy if their personal information is provided to the new corporate entity or asset purchaser.
As we stated, Upswing values our relationships with our Users and are committed to respecting and protecting your Usage Information. Upswing can however disclose Users' Usage Information for legal or regulatory reasons, including in response to subpoenas and court orders. Upswing can also use Usage Information to investigate fraud and to prevent violation of our Terms of Service and unlawful use of our network, services and other Users.
Upswing also reserves the right to disclose member information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Upswing's rights or property, other visitors, list members, or anyone else that could be harmed by such activities. Upswing also reserves the right to disclose visitor or list member information when we believe in good faith that the law requires it.
Communications From the site
As someone with an active Service account, we may send you service-related email messages, which are not promotional in nature, on occasions when it is necessary. Similarly, if you request assistance with a Site or one of our products or services, we will communicate with you through email until we have addressed your questions.
Based upon the information you provide us, we will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We may communicate with you by email or telephone.
Newsletters and Promotions
We may provide you the opportunity to opt-in to additional newsletters or promotional communications sent by email. If you have opted in or otherwise qualify to receive these forms of communication, we will use your name and email address to communicate with you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the "Choice and Opt-out" section.
We may provide you the opportunity to opt-in to additional newsletters or promotional communications sent by email. If you have opted in or otherwise qualify to receive these forms of communication, and no longer wish to receive our newsletter or other promotional communications by email, you may opt-out of receiving them by following the instructions included in each communication.
Correcting, Updating, or Removing Your Personal Information
Upswing will make commercially reasonable efforts to provide you reasonable access to any of your personally identifying information we maintain within 30 days of your access request. We provide this access so you can review it, make corrections or request deletion of your data. If we cannot honor your request within the 30-day period, we will tell you when we will provide access. In the unlikely event that we cannot provide you access to this information, we will explain why we cannot do so. To review and update your personal information to ensure it is accurate, contact us at firstname.lastname@example.org.
Deleting and deactivating your account: If you want to stop using your account, you can either deactivate or delete it.
Deactivate: Deactivating your account puts your account on hold. Other users will no longer see you, but we do not delete any of your information. Deactivating an account is the same as you telling us not to delete any information because you might want to reactivate your account at some point in the future.
Deletion: When you delete your account, it is permanently deleted from Upswing. You should only delete your account if you are sure you never want to reactivate it.
Security and Information Protection
The security of your information is important to us. When you enter sensitive information (such as your registration information, we encrypt that information using Secure Socket Layer (SSL) technology. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You should, therefore, always use caution when submitting personally identifying information online.
Users should be aware that any Identifiable Information which you voluntarily include and transmit through publicly accessible forums (i.e., such as the Upswing Virtual Learning Rooms, blogs, instant messages, listservs) may be viewed and used by anyone with access to such forums. Upswing is unable to control such uses of your Identifiable Information, and by using such services you assume the risk that the Identifiable Information provided by them may be viewed and used by third parties.
Links to Other Sites
We do not knowingly collect information from children under the age of 13 through our site or Services. If you are under the age of 13, please do not provide any information to us. If we receive notice that we have collected information from a child under the age of 13, we will make commercially reasonable efforts to delete such information. Simply contact us at email@example.com.
Changes to this Policy
Upswing reserves the right, at its discretion, to change, modify, add, or remove portions from this policy at any time by posting such changes here. Users should review this policy regularly for changes, and can easily see if changes have been made by checking the Effective Date above. However, if at any time in the future Upswing plans to use Personally Identifiable Information in a way that differs from this policy, Upswing will post such changes here and provide you with the opportunity to opt-out of such differing uses. Your continued use following the posting of any changes to this policy means acceptance of such changes.
Upswing International, Inc.
1214 West 5th Street
Austin, TX 78703
Attn: Chief Operating Officer
Phone: 844-879-8779 ext. 703
For more information, email us at firstname.lastname@example.org
© 2017 Upswing International, Inc. All Rights Reserved.